Cart Shipping & Returns Policy

How To Exchange An Item
Your item must be in its original unused condition to be exchanged, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. If your items are in new condition, you may exchange the item for a different size or color of the same item. You still will have to pay return shipping. 

Mail your returned item to:
PO BOX 509
FORTITUDE VALLEY QLD 4006
AUSTRALIA


Include in your package a signed letter stating the reason for your return and the original receipt or bank statement for proof of purchase. 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

We do not refund the original shipping and handling that you paid on the order. 

Refunds

We don’t offer refunds for incorrect sizing or if you change your mind about a product, so be careful when making your purchase. We will only offer a refund if the item delivered is majorly different to the item purchased.

Shipping Policy

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

All purchases made between Monday - Friday will be shipped within 48 hours of purchase. Any weekend or public holiday orders will be processed on the next business day. We are a volunteer-run organisation, so please bear with us during busy periods, we will do everything we can to process your order as soon as possible.

All orders are shipped by Australia Post, and depending on location we advise 7-10 day turnaround for delivery.

Tracking Orders

All orders over will be assigned an AusPost tracking number. Once we have shipped your order you will receive an email with the tracking number.

 

Pickup Instructions

Orders can be picked up between 11am-3pm Monday- Friday and on Saturday by arrangement during reception hours (12 noon-3pm) from 4ZZZ at 264 Barry Parade, Fortitude Valley 4006.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Your IP Address is: 54.82.73.21
4ZZZ